help

  • About Sizes

    Product sizes are measured using our own method according to the size guide and are listed under "Size/Details" on the product page.

    *Please note that there may be a discrepancy of 1-2 cm depending on the product.

  • About Colors

    Product images are displayed in colors as close to the actual product as possible.

    *Please note that colors may vary depending on your monitor settings.

  • About Pre-order Items

    For products marked with "PREORDER" on the product page, we accept pre-orders.
    Pre-ordered items will be shipped after the product arrives, so please check the "Estimated Delivery" before placing your order.

    *Please note that product delivery dates may change due to production circumstances.
    *Product images are samples, so the actual product may differ slightly in specifications, processing, size, etc.
    *If you order pre-order items and released items together, all items will be shipped once the pre-order item is available.
    *Payment methods include credit card, Google Pay, Apple Pay, Shop Pay, Paidy Post-payment, Rakuten Pay, PayPay, Merpay, auPay, and cash on delivery.

    Cash on Delivery Payment Method

  • About Shipping Fees

    Free shipping for purchases of ¥25,000 or more

    Delivery Region After Shipment Shipping Fee Delivery Region After Shipment Shipping Fee Delivery Region After Shipment Shipping Fee
    Hokkaido 2 days later ¥968 Shin'etsu Next day ¥638 Chugoku Next day ¥638
    North Tohoku 2 days later ¥638 Chubu Next day ¥638 Shikoku Next day ¥638
    South Tohoku Next day ¥638 Hokuriku Next day ¥638 Kyushu 2 days later ¥968
    Kanto Next day ¥638 Kansai Next day ¥638 Okinawa 2 days later ¥1,023


    * Please note that we may not be able to meet your desired delivery date at the time of order.
    (Even if a date can be set at the time of order, delivery on the specified date may not be possible due to business days or delivery region. In such cases, we will contact you immediately upon confirming your order, so please check.)
    * If you are unable to receive your product, there is a 7-day holding period after shipment. Please contact the delivery company for redelivery according to the missed delivery notice. If you do not receive the product within the 7-day holding period, the product will be returned to us. Please note that round-trip shipping fees will be charged separately.
    * Delivery may be delayed due to weather conditions, etc. We are not responsible for any secondary events such as delays that may occur.

  • Product Receipt Period

    The product receipt period is 7 days from the shipping date. If the receipt period is exceeded, the product will be automatically returned and the order will be canceled.

    If you are not at home, you will receive a missed delivery notice from Sagawa Express. Please be sure to receive your product within the receipt period.

    *Orders will be canceled if the product cannot be delivered due to unknown address, long-term absence, etc.
    *If you repeatedly refuse to receive items or are absent for a long period due to your own convenience, we reserve the right to restrict your usage.

  • About Cancellations

    If you accidentally ordered the same product twice, or if there are any other errors in your order, please immediately contact us at the email address or phone number below to inform us of the mistaken order.
    When contacting us by email, please include the purchased product, purchase date and time, your name, address, and phone number.

    *For cancellations after shipment, shipping fees for both delivery and return (cash on delivery) will be incurred, and will be billed to you at a later date.
    *If the product is returned to us due to customer's absence, incorrect address declaration, or refusal to receive, we will separately charge for the shipping fees at the time of shipment and the return shipping fees (cash on delivery). Please be aware of this in advance.

    E-mail: cutomer@noid.jp TEL:042-522-0207 (Attn: Mail Order Department)

  • About Gift Wrapping and Other Services

    ・About free simple gift wrapping
    If you would like free simple gift wrapping, please write "Gift Wrapping Request" in the remarks column when placing your order.

    Please note that for orders intended as gifts, delivery on the specified date may be difficult depending on the product's availability. We kindly ask you to place your order with ample time.

    ・About shopper bags (paper bags)
    For orders placed through the WEB STORE, shopper bags (paper bags) are generally not included. Please be aware of this in advance.

    ・About returns/exchanges of wrapped items
    If simple gift wrapping is used, the item will be shipped with the price tag removed, so we cannot accept returns or exchanges due to customer convenience.

  • About Exchanges/Returns

    ・We take every precaution with our products, but in the unlikely event that a product sent to you is damaged or different from what you ordered, please contact our mail order department and send the product back to us cash on delivery.
    *Please note that we cannot accept returns without prior notification. If stock is available, we will exchange it for a good product.
    If stock is not available, we sincerely apologize, but we will process your refund as soon as the product arrives and is confirmed.
    *If payment was made by cash on delivery, we will process the refund via bank transfer. If payment was made by credit card, we will process the refund through the credit card company.
    *Please note that depending on your credit card's billing cycle, charges and refunds may appear in different months. Thank you for your understanding.
    ・Please note that even in the case of a shipping accident or an exchange for a defective product due to our error, we cannot respond after 7 days from the product's arrival.
    ・We cannot accept exchanges or returns if the product is damaged or soiled due to improper handling not based on the product's precautions or washing instructions, or due to customer's responsibility.
    ・Please note that we will refuse to accept returns without prior notification.
    ・For returns due to customer convenience, shipping fees and refund processing fees will be borne by the customer. Shipping fees and handling charges at the time of delivery, other than the product price, cannot be refunded.
    ・If a return causes the total purchase amount to fall below the free shipping threshold, we will charge the shipping fee that we bore at the time of shipment.
    ・Sales items and special企画品 cannot be returned or exchanged.
    ・We are not responsible for any secondary events that may occur, such as delays.
    ・ For orders placed, if there is a long-term absence or refusal to accept the product after shipment, it will be treated as an unnotified cancellation and return, and round-trip shipping fees will be charged separately. Thank you for your understanding.
    ・When contacting us by email, please include the purchased product, purchase date and time, your name, address, and phone number.

    *We may not be able to reply to emails that do not include the above information.
    ・In all cases, please be sure to contact us at the following:
    E-mail:webstore@jin-company.tokyo TEL:042-522-0207 (Attn: Jin Company Co., Ltd./NO ID. Mail Order Department)

  • About Credit Card Payments

    (VISA/Master/JCB/AMERICAN EXPRESS)

    You can choose between single payment or installment payments.

    *Some credit card companies may not support all installment payment options.
    *For revolving payments and installments of 3 or more, a separate fee will be charged by the card company. Fees vary depending on the card company, so please check with your card issuer.

  • About Google Pay/Apple Pay/Shop Pay/Paidy Payments

    *If your OS or browser is not the latest version, an error may occur and payment may not be possible. In such cases, please use another payment method.

  • About Cash on Delivery Payments

    Payment for the product will be made to the delivery driver upon receipt of the product.
    When using cash on delivery, a separate cash on delivery fee will be charged.
    *See below

    *If the total amount exceeds ¥300,000 (tax included), cash on delivery cannot be used.

    Cash on Delivery Payment Method

    Purchase Amount (tax included) Fee
    ¥1~¥9,999 ¥330
    ¥10,000~¥29,999 ¥440
    ¥30,000~¥99,999 ¥660
    ¥100,000 ¥1100

  • About Usage Environment (PC)

    【OS】
    Windows 7, Windows 8, Windows 10, Mac OS X 10.4 or later

    【Browsers】
    Internet Explorer 9 or later (browsing with compatibility view is not recommended)
    Safari Latest version
    Chrome Latest version
    Firefox Latest version

  • About Usage Environment (Smartphone)

    【OS】
    iOS 7 or later, Android 4.1 or later

    【Browsers】
    Standard browsers for each OS
    Google Chrome
    *The recommended environment includes conditions for both OS and browser.

  • About JavaScript and Stylesheets

    This site uses JavaScript and stylesheets. Please enable JavaScript and stylesheets in your browser settings to use the site.

  • About Our Privacy Policy

    To ensure our customers can use this site with peace of mind and security, we have established a privacy policy regarding the appropriate protection and use of personal information, and we strictly manage our customers' personal information.

  • About SSL Communication

    This site uses "SSL (Secure Sockets Layer)" encryption technology to ensure secure data transmission and reception for our customers. Pages protected by SSL will display an address starting with "https:".

  • Mail Order Inquiry Desk Business Hours

    Monday - Friday 10:00 - 19:00
    *Closed on Saturdays, Sundays, and public holidays.

    E-mail: webstore@jin-company.tokyo
    TEL: 042-522-0207 (Jin Company Co., Ltd./NO ID. Mail Order Department)

    *When making an inquiry after placing an order, please be sure to include the purchased product, purchase date and time, your name, address, and phone number.
    (We may not be able to reply to emails that do not include the above information.)

  • ・About Withdrawal

    If you wish to withdraw from WEB STORE membership, please contact us via the inquiry form with your request to withdraw and the following registered information:

    ■Full name
    ■Email address
    ■Phone number

    *Please note that restoration after withdrawal is not possible.
    *Any points held will also expire at the same time.
    *Points held cannot be transferred to another account.

    By sending your request via the inquiry form, you are acknowledging your agreement.