For shipping and payment information, please see the following page.

We may be able to provide stock by ordering, so please contact us once. Please send an email to info@osmosis.co.jp with your name and request.
*Please note that we may have to decline your request if we are unable to provide the item in stock.

Even if you have looked at the STYTLE BOOK or magazines and have decided on the product you want, it may not be possible to purchase it if the product has not yet been released for sale due to reasons such as the product not being in stock for some time.
ONELINE We will contact you by email when products available in our SHOP go on sale, so please contact us at info@osmosis.co.jp with the following information.
Subject: Request for sales start notification Body: Customer's name and desired product name

※WEB For products not available in our store, we will direct you to our directly managed store.
*Please note that we cannot accept orders for products that have already sold out.

If you are using the service for the first time, please use the "New Registration" option.
The next time you use the service, you can use your ID and password to enter your shipping address and other details. You can also enjoy great benefits based on your purchase history and points.
After entering your information in each form under New Member Registration , read the Terms of Use, check "I agree to the Terms of Use and Personal Information Protection Policy," and select "Register as Member" to complete your registration.
Once you register as a member, your registered address and other information will be saved so you can shop without having to enter it again next time.

After you place an order, we will automatically send you an order receipt email.
If you do not receive an order confirmation email, it may be because your order was not placed, your email address is incorrect, or your email address has been treated as spam. In this case, please contact info@osmosis.co.jp Or, 042-522-0207 Please contact the OSMOSIS mail order department.

For customers who only order in-stock items, we will process the shipment according to the delivery date and time you specify.
・Customers who have placed pre-orders will be contacted as soon as the exact arrival date of the product is known.
If you have any questions, such as changing the delivery date or wanting items ordered separately to be shipped together, please contact us at info@osmosis.co.jp or 042-522-0207 Please contact the OSMOSIS mail order department.

Once the shipping procedure is complete, we will contact you by email with the parcel number, etc. The parcel will be kept for 7 days after shipping, so if you are often away from home and will have difficulty receiving the parcel, please be sure to let us know the desired delivery date.
Cancellation after shipment and If your package is returned due to an extended absence, we will charge you the shipping fees for shipping and picking up the package.
*If you cancel without contacting us, we may consider using your service from the next time and may decline your request.
For more details, please see the terms of use.

*We take every precaution to ensure that our products are of the highest quality, but if you receive a defective product or the wrong product, please contact us at info@osmosis.co.jp or 042-522-0207 Please contact the OSMOSIS mail order department within 5 days, clearly stating your name and the name of the product you are ordering.
We will handle exchanges or returns according to our terms of use.

-If you wish to return or exchange an item for reasons such as the size not fitting or the item not meeting your expectations, we will handle the return or exchange in accordance with our terms of use.
*For details, please read the "Return/Exchange Service Information" enclosed with the product and contact us.
For more details, please see the terms of use.

When you make a purchase, 1% of the product price (excluding tax) will be returned as points, which can be used for your next purchase at a rate of 1 point = 1 yen.

Unless otherwise specified for each product, the basic reward rate is 1% of the product price (excluding tax).

The points awarded will become "valid" once the ordered items have been shipped.
If your order is cancelled, your points will be invalidated.

You can use it as a discount when purchasing products at the WEB STORE. 500 points = 500 yen discount, 1000 points = 1000 yen discount...you can use up to 3000 yen discount on a single purchase.

* Points will be void if the item is cancelled or returned.
*Points cannot be exchanged for cash.
*If you cancel without contacting us after the product has been shipped, or if you cancel due to a long absence, we will refuse your use of the WEB STORE and all of your points will be invalid.